Effective Date: 1st July 2023

Introduction

Think Connects Inc., doing business as Think Connects (hereinafter referred to as “Think Connects,” “we,” “us,” or “our”), is committed to respecting your privacy and protecting your Personal Information. This Privacy Policy outlines our practices in compliance with applicable laws and regulations and explains how we collect, use, and disclose your Personal Information. We are dedicated to ensuring the accuracy, confidentiality, and security of your Personal Information and providing you with access to and the ability to correct your Personal Information.

Definitions

  1. Personal Information: Personal Information refers to any information that, either alone or when combined with other data, can be used to identify an individual. This may include, but is not limited to, an individual’s first and last names, email address, IP address, current location, mailing and/or residential addresses, telephone number, title, birth date, gender, occupation, and contact information, which may be necessary for us to provide the services you request on our Products.
  2. Contact Information: Contact Information refers to data that allows an individual to be contacted at a place of business and includes name, title, business telephone number, business email, and business address. Under applicable laws, Contact Information may be considered Personal Information.
  3. Non-Personal Information: Non-Personal Information is data that cannot be used to identify or contact you. This may include information about your computer, integrated devices, platform, and click paths.
  4. Privacy Officer: The Privacy Officer is the individual responsible for ensuring Think Connects’ compliance with this Policy.
  5. Products: Products refer to Think Connects-owned products, including websites, apps, software, servers, and devices.
  6. Services: Services encompass all the services offered by Think Connects to you while using our Products.
  7. Third Party Sources: Third Party Sources are external companies, businesses, or entities that share information with or receive information from Think Connects, provide integration services, or hardware products to enhance the use of our Products. These may include device manufacturers and service providers on the Think Connects marketplace.
  8. Website: The Website refers to Think Connects’ official website, namely www.thinkconnects.com.

Personal Information Collection

We collect the following categories of Personal Information:

CategoryExamples
IdentifiersReal name; alias; postal address; email address; phone number; online identifier; evaluation identifier; IP address; signature
Commercial InformationPayment information; products purchased, evaluated or licensed; other purchasing or consuming history such as attendance at training, webinars, and events organized by Think Connects
UsageInformation on your interaction with our Products and software
Geolocation DataCity/State/Country information based on your IP address when you interact with our Products, request a new license key, or start up software
Data on DevicesDetails of integrated devices; device usage; functionality

Privacy Principles

Our privacy principles in this Privacy Policy are based on the privacy and data protection laws of Delaware, United States of America.

  1. Notice: We collect information from your personal or business premises, including data from your devices, voluntarily disclosed information, and information provided by Third Party Sources. This information aims to enhance your experience with our Products and improve the utility of our Services.
  2. Security: Think Connects takes reasonable precautions to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration, and destruction while maintaining, using, or disseminating it.
  3. Data Integrity: We collect and use Personal Information for specific purposes and take steps to ensure data is reliable, accurate, complete, and current for those purposes. It is your responsibility to ensure the accuracy of your Personal Information.
  4. Access: You have the right to access and correct your Personal Information, except when providing access would be disproportionate to the privacy risks or violate the rights of third parties.
  5. Sharing: Information provided by you may be shared with Third Party Sources integrated with our Products to enhance your Services. You can choose to remove devices from our list of integrated devices if you don’t wish to exchange information. Think Connects is not responsible for the privacy obligations of Third Party Sources.

Why Does Think Connects Collect Personal Information?

We collect your Personal Information to deliver superior Services, offer cutting-edge IoT services, process payments for Products and Services, and keep you informed about product features, special offers, and events. We process Personal Information for legitimate business purposes, to meet legal obligations, fulfill contractual obligations, or with your consent.

How Does Think Connects Collect Personal Information?

We collect Personal and Non-Personal Information when you use our Products. We also use cookies and other technologies to passively collect information.

Log Files: We automatically gather information like IP address, domain name, date and time of visit, Internet Service Provider (ISP), browser type, web pages accessed, and documents downloaded. This information is used for website administration, traffic monitoring, and improvement.

Cookies: We use cookies to monitor website usage and deliver content relevant to your interests. You can control cookie usage at the browser level or on our website. Disabling cookies may limit certain website features, but we recommend keeping cookies enabled for optimal Product use.

How Does Think Connects Use Your Personal Information?

We may combine Personal and Non-Personal Information to understand customer behavior and preferences, attribute sales to marketing activities, troubleshoot technical issues, enforce our terms of use, and improve our products. We may also send you messages about new products, special offers, and events.

Third-Party Processors: We use third-party payment processors, which handle credit card information. These processors use your Personal Information only to provide the requested service.

Geographic Location: We may use your IP address’s geographic location to customize content in specific regions for a more relevant experience.

Aggregated Information: We aggregate data from multiple sources to create a complete profile of your interactions with us and provide better support.

Co-Hosted Events: We may partner with other companies to co-host events. If you register for such events, we may share your Personal Information with our co-hosts. Their use of your information will be governed by their privacy policies.

Consent: By accepting our Terms of Use, you give us permission to collect and use your Personal Information. You can choose not to receive newsletters, surveys, marketing materials, or research information.

Obtaining Consent: We obtain your consent to collect, use, or disclose Personal Information. Your consent may be express or implied, depending on the circumstances.

Withholding Consent: You can withhold or withdraw your consent for us to use your information. However, this may limit our ability to provide certain services. We will inform you about the impact of withholding consent.

Exceptions: In specific circumstances, we may collect, use, or disclose Personal Information without your knowledge or consent, such as when required by law, for investigations, or to protect public safety.

Public Information and User-Generated Content

Information you disclose in public profiles or user-generated content is considered public information, and there is no expectation of confidentiality. Be aware that personally identifiable information shared in these forums can be accessed by other users.

Safeguarding Personal Information

We limit the collection of personal information to what’s necessary for requested services. We do not engage in extensive profiling or collect sensitive personal information. We retain information only as long as required for legal or business purposes.

We employ security measures, such as user IDs, passwords, access restrictions, firewalls, antivirus programs, and intrusion detection systems, to protect your information. When disposing of information, we ensure its security, such as shredding hardcopy documents and deleting electronically stored data.

We continually review and update our security policies and controls to ensure the ongoing security of Personal Information.

Children’s Privacy

Our Products are not intended for users under the age of eighteen (18). We do not knowingly collect Personal Information from users under eighteen (18) or solicit Personal Information from them. If our Products are used by individuals under eighteen (18), we advise parental supervision and compliance with our policies and applicable laws.

Access to Personal Information

You have the right to access and correct your Personal Information. If you want to be removed from our mailing list or need to update your information, please contact us at support@thinkconnects.com. We’ll make reasonable efforts to respond to your request within thirty (30) days.

Disclosure to Third Parties

We may transfer Personal Information within Think Connects entities, to affiliated third parties, or business partners to provide services and conduct business with you. Your Personal Information may be transferred across borders and stored in various countries.

In the event of a business sale, your Personal Information may be transferred to the acquiring company unless you instruct us otherwise in writing.

Privacy and Data Protection Policy

We are committed to safeguarding your Personal Information and have put in place infrastructure, procedures, and policies to ensure its confidentiality and protection. However, you are responsible for maintaining the confidentiality of your account credentials to prevent misuse. If you suspect unauthorized access or security breaches, please contact us immediately.

Collecting Domain Information

We collect domain information as part of our analysis to understand user preferences and behaviors. This data helps us improve our web offerings and is collected automatically.

Compliance with Laws

We strive to comply with all applicable laws worldwide to protect your privacy and Personal Information. Our commitment is to protect your Personal Information regardless of where it’s collected, processed, or retained.

No Liability

We and our affiliates shall not be liable for any damages or losses resulting from the leakage or theft of your Personal Information, except where we have acted negligently.

Exceptions

We may disclose your Personal Information in exceptional circumstances, including legal requirements, public safety, protection of data subjects or others’ rights and freedoms, or when information becomes part of the public domain.

Securing Your Personal Information

We have implemented physical, electronic, and managerial procedures to prevent unauthorized access, maintain data accuracy, ensure proper data use, and safeguard your Personal Information.

Contact Us

We welcome your questions, comments, or concerns about our Privacy Policy. Please contact us at support@thinkconnects.com.

Right to Amend

We reserve the right to make changes to this Privacy Policy without notice. We recommend revisiting this Privacy Policy periodically to stay informed about new practices or changes. Your continued use of our Products implies acceptance of any updates to this Privacy Policy.

Data Retention

We will retain your Personal Information only as long as necessary to fulfill legal or reasonable business purposes. If you have concerns or questions regarding the specific retention period of your data, please reach out to us at support@thinkconnects.com.

Your Responsibilities

To ensure the security of your Personal Information and other confidential data, please adhere to the following recommendations:

  • Protect your computer and keep your password confidential.
  • Change your password if you believe it has been compromised.
  • In case of any security breach involving your Personal Information, promptly contact us at the provided contact information.

Collecting Your Domain Information

We collect domain information as part of our analysis to better understand our visitors, their frequency of visits, and their preferred areas of the website. This information is collected automatically and does not require any action on your part.

Compliance with Laws

We strive to comply with all applicable laws worldwide to protect your privacy and Personal Information. Our commitment is to safeguard your Personal Information, regardless of where it is collected, processed, or retained.

No Liability

Except in cases of negligence, we and our affiliates shall not be liable for any damages or losses resulting from the leakage or theft of your Personal Information.

Exceptions

We may disclose your Personal Information in exceptional circumstances, including legal requirements, public safety, protection of data subjects or others’ rights and freedoms, or when information becomes part of the public domain.

Securing Your Personal Information

We have implemented physical, electronic, and managerial procedures to prevent unauthorized access, maintain data accuracy, ensure proper data use, and safeguard your Personal Information. However, it is essential to keep your User ID and Password confidential to prevent misuse. In the event your User ID or Password becomes known to others, you shall indemnify Think Connects, its directors, employees, partners, associates, clients, and other users against any resulting costs, claims, consequences, and losses.

Contact Us

We value your opinions and feedback. If you have questions or comments about our Privacy Policy or concerns regarding the processing of your Personal Information, please email us at support@thinkconnects.com.

Right to Amend

We reserve the right to make changes to this Privacy Policy without notice. We recommend revisiting this Privacy Policy periodically to stay informed about new practices or changes. Your continued use of our Products implies acceptance of any updates to this Privacy Policy.

Last Updated: 7th November 2023